State Farm® Insurance Agent Brandon Cook
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
erick gama
June 12, 2025
5
out of
5
rating by erick gama
"It was easy and quick on getting staryed on my insurance needs"
We responded:
"Erick, Thank You for the 5 Star Review. I am glad Gerald made is easy and quick to get you started with our office and State Farm. If there is anything else we can do to help out, please feel free to stop in or give us a call. Have a wonderful weekend. "
Natasha McClure
June 11, 2025
1
out of
5
rating by Natasha McClure
"While initially the office was great and gave me the coverage I was looking for I felt that there was some deception with the billing and this made me change offices. I have been with state farm for a long time and have always done the half and half payment rather than doing monthly billing or paying for the bill up front. They told me they were able to do the half and half payment rather than monthly. They switched me over and I paid half of the insurance and then noticed I had a bill for the remaining that was due the following month. I called and asked why and they said it was because I was new to their office and since I was new I can't do the half and half this time but would have to pay the remaining policy. This was frustrating because it wasn't fully discussed and nor did I want to pay $900 up front like this. While Cassie in their office is nice I feel that she did not fully explain this in the beginning when I made it clear what I wanted. Cassie stated it was a statefarm policy all around and when I called other places it was confirmed it wasn't. This led me to calling another office and switching over because I'd rather not work with an office who will not work with their clients on what was initially promised."
We responded:
"Natasha, Thank you for taking the time to share your experience. I sincerely apologize for the frustration caused by the miscommunication during the initial writing of your policy. I understand how important it was for you to maintain the same billing practice you had in Arizona, where you paid half at a time. Typically, we are able to accommodate that same process here in Washington. However, we now realize that when there is a state-to-state transfer, it is treated as new business under State Farm’s guidelines. In these cases, the system requires the second half of the six-month premium to be due within 30 days of the initial payment. After the first six-month policy period, we are able to revert to the normal billing process you’re familiar with. I truly wish we could have handled this differently, but unfortunately, we must operate within the parameters that the system allows. I apologize that this was not clearly communicated upfront, and I appreciate you bringing this to our attention so we can improve how we explain these situations moving forward. Cassie and the rest of our team strive to deliver the best possible service to every client, and I’m disappointed that we fell short in this case. While we’re sorry to see you go, we respect your decision to work with another office and wish you well with your new agent. If there’s ever anything we can do to assist you in the future, please don’t hesitate to reach out. Thank you again for your feedback—it will help us improve and better serve our clients. "
Tom Mertens
June 11, 2025
5
out of
5
rating by Tom Mertens
"Was extremely helpful, and great suggestions"
We responded:
"Tom, Thanks for the 5 Star Review. I appreciate you joining our agency and for your business. If you need anything, just give us a call or stop in and stay cool out there this week. "
Glenda Scott
June 10, 2025
5
out of
5
rating by Glenda Scott
"My daughter and I met with Gerald a month ago and was pleased with how he helped us get State Farm coverage on my house and our cars. We were with Allstate prior and they were more expensive and never called us to see how things were going. So far I’m very happy with State Farm and Gerald."
We responded:
"Glenda, I appreciate the 5 Star Review! It was great to talk with you and I appreciate the feedback on Gerald on the good job he is doing with your insurance. If you ever need anything, feel free to stop in or give us a call. "
Barb J
June 5, 2025
5
out of
5
rating by Barb J
"A big thank you to Gerald Gifford! My kids recommended him, and he absolutely delivered. He was kind, knowledgeable, and took the time to answer all my questions. He saved me a significant amount of money and got me better coverage than I had before. Outstanding customer service - truly appreciated!"
We responded:
"Barb, Thank You for the 5 Star Review. Gerald is fantastic and I am glad you were able to review your insurance with him. It is great that you are getting more insurance at a better rate. Thank you for joining our agency and have a great weekend. "
richard totten
May 24, 2025
5
out of
5
rating by richard totten
"Cassie was most helpful and friendly in helping me with my life insurance."
We responded:
"Richard, Thank You for the 5 Star Review! I am glad Cassie was able to help you with your life insurance. Have a great weekend."
Lisa’s Top Rocket Cleaning & Restoration
May 24, 2025
5
out of
5
rating by Lisa’s Top Rocket Cleaning & Restoration
"I was contacted by Gerald shortly after Leaving a voicemail. He was very efficient and had the policy sent right to my email. Good customer service! I’ve been with State Farm for 6 years now and have had a great experience!"
We responded:
"Lisa, Thank You for the 5 Star Review! Gerald is Great and I appreciate your feedback. I appreciate your insurance business. Thank you for being a customer."
Christine Barcellos
May 23, 2025
5
out of
5
rating by Christine Barcellos
"Gerald was very kind and very knowledgeable with helping me getting a new policy at a cheaper rate…"
We responded:
"Christine, Thank You for the 5 Star Review. Gerald is great and is very knowledgeable with insurance. I am happy you were able to connect with him to get your insurance started with our office. I appreciate your business and hope you have a very nice Memorial Weekend. "
Melissa Meece
May 22, 2025
5
out of
5
rating by Melissa Meece
"It has been a great experience working with this team! They are personable and very quick to respond with the information you need. Ean helped my husband and I get new policies for our home and auto insurance about a month ago and he was so kind patient and helpful. He got back to us with quotes right away as well as additional info to make us feel confident in our choices of insurance. I would highly recommend working with him! Brandon also called me just to check and make sure I was satisfied with everything and I really appreciated that gesture. To me, it shows they care about the people they work with which is so important!"
We responded:
"Melissa, Thank You so much for your kind words and 5 Star Review! Ean is fantastic and I am so glad you were able to work with him to get your insurance set up with our office. Thank you also for taking the time to talk with me yesterday about your experience with our office. I appreciate your business and look forward to working with you in the future. Have a great weekend. "
Sean Lincks
May 22, 2025
5
out of
5
rating by Sean Lincks
"They are great to work with and saved me over $200 a month for the same insurance plan."
We responded:
"Sean, Thank You for the 5 Star Review! I am glad you were able to connect with Cassie in my office and she was able to get you a great rate for your insurance. She is always looking for discounts for our customers . I appreciate your business and hope you have a great Memorial Weekend. "
Stacey Mason
May 22, 2025
5
out of
5
rating by Stacey Mason
"Cassie has been really great to work with. Very professional and knowledgeable! Found us great insurance at a good price. Thanks Cassie"
We responded:
"Stacey, I appreciate the 5 Star Review! Cassie is great and I am so happy you were able to connect with her to get your insurance started with our office. Have a great week and a wonderful weekend. Thank you for your business. "
Tucker Albaugh
May 16, 2025
5
out of
5
rating by Tucker Albaugh
"Very easy to work with and has a good attitude whenever I give or receive a call"
We responded:
"Tucker, Thank You for the 5 Star Review! I appreciate your insurance business and look forward to continuing to work with you!"
Ryan Fowler
May 12, 2025
5
out of
5
rating by Ryan Fowler
"Ean has been great to work with. Low pressure when I wasn't a customer but followed up a couple times over a year and eventually I needed his services. He got me all the information I needed every time I asked. I also appreciated Brandon reaching out a few weeks later to thank me being a customer and asking if I need anything. Excited to be with State Farm after ending with a bad experience with my previous insurance company."
We responded:
"Ryan, I Appreciate the 5 Star Review! Thanks for the feedback on Ean, he is definitely low pressure and persistent. It was great talking with you last week and thank you for giving my office a chance with your business. Let us know if there is any other insurance needs you have and have a great week. "
Ross
May 10, 2025
5
out of
5
rating by Ross
"We received the infamous news from our last insurance agent that our home and auto rates were going up. Met Gerald Gifford who not only insured our home at a higher amount but saved us over $1,550 from what we would of paid through Safeco. It pays to shop around. Thank you Gerald"
We responded:
"Ross, Thank You for the 5 Star Review! Gerald does a wonderful job and I am happy you got to review your insurance with him. Thank you for joining our agency and for your business."
G Winkey
May 9, 2025
5
out of
5
rating by G Winkey
"My wife and I are very very pleased with Cassie. We were with another Insurance Company for 30 or more years. We decided to try State Farm and walked into the Brandon Cook office where Cassie greeted us, gave a the BEST and most affordable insurance for our 2 new cars. Cassie is knowledgeable, professional, kind and welcoming. I highly recommend her!"
We responded:
"Glenn, Thank You for the 5 Star Review and your kind words on Cassie! Cassie is fantastic and does a wonderful job on matching coverage with need. I appreciate your business and choosing our agency for your insurance needs. Have a great weekend. "
Wes & Karen Miller
April 11, 2025
5
out of
5
rating by Wes & Karen Miller
"Cassie was my agent and did a fantastic job!"
We responded:
"Karen, Thank You for the 5 Star Review! Cassie is fantastic and I am glad she could help you out today. Have a great weekend and thank you for your business. "
Ken Butcher
March 28, 2025
5
out of
5
rating by Ken Butcher
"Ean Hobbs was quick and very nice. I have been with Brandon Cook State Farm Insurance for a few years and all workers are great!"
We responded:
"Ken, Thank You for the 5 Star Review! Ean is so quick, we call him quick draw McGraw. Thanks for the kind words on him and thank you for your business. Have a great weekend. "
Carl
March 18, 2025
5
out of
5
rating by Carl
"Very happy I switched over to State Farm insurance. Saved lots of money and Cassie made sure I got the coverage I need!!!"
We responded:
"Carl, Thank You for the 5 Star Review! Cassie is great at listening and making sure you have the coverage you need. Thanks for joining our office and I hope you have a great week. "
Dawn Kleinhuizen
March 17, 2025
5
out of
5
rating by Dawn Kleinhuizen
"Cassie was great to work with! Scott said if there were 10 stars she'd get 10!"
We responded:
"Dawn, Thank you for the additional feedback on Cassie. She is fantastic. One of these days I will beat the team to answering the phone so we can catch up. Hope you and Scott are doing well. Dawn, Thank You so much for the 5 Star Review! I so appreciate the opportunity to get to meet you and Scott in person and review your policies. I also appreciate that you chose me as your agent. I am looking forward to working with the both of you in the future. Let me know if there is anything you need and have a great week. Thank you for the updated review. I am glad you were able to speak to Gerald and get the vehicle added. "
Carl Munson
March 14, 2025
5
out of
5
rating by Carl Munson
"Thank you, Brandon, for straightening things out with the bank. Straightening things out with the bank is not always easy and I appreciate your help."
We responded:
"Carl, Thank You for the 5 Star Review. I was happy to help out with the bank and get that all taken care of. I hope you have a great weekend. "
Jamie E
March 12, 2025
5
out of
5
rating by Jamie E
"Always excellent customer service !!"
We responded:
"Jamie, Thank You for the 5 Star Review! I was very happy to help today. I hope you have a great week and if you need anything give us a call. "
Ron Kozel
March 12, 2025
5
out of
5
rating by Ron Kozel
"Gerald Gifford was extremely quick, courteous, and thorough. Less than 12 hours from the initial request for information to having all my questions answered and a great price on a policy. Thank you!"
We responded:
"Ron, Thank You for the 5 Star Review and the feedback on Gerald! He is quick and very knowledgeable and always looking for ways to make insurance affordable without sacrificing coverage. Thank you for your business. "
Owen Family
March 10, 2025
5
out of
5
rating by Owen Family
"Gerald was helpful in quickly/efficiently getting our insurance set up and at a competitive price."
We responded:
"Thank You for the 5 Star Review! Gerald is definitely quick and efficient and I am glad you were able to speak with him on your insurance needs. Let us know if you need anything else and have a great week. "
Tony Rodriguez
March 7, 2025
5
out of
5
rating by Tony Rodriguez
"Gerald Gifford was such a huge help with getting us auto insurance at an affordable rate, bundling it with our home, and saving us even more money! Seriously cut my bill in half from Travelers. Gerald was friendly, professional, and flexible with his time. I look forward to continuing business with this office!"
We responded:
"Tony, Thank You for the 5 Star Review! I am glad you were able to work with Gerald and get great auto and home insurance at a great rate. Thank you for your business and we look forward to working with you in the future. "
Scott Kleinhuizen
March 6, 2025
5
out of
5
rating by Scott Kleinhuizen
"Once again, 5 star service from Brandon and his competent crew. This time it was Ean who helped with insurance on our new pickup truck. Every time my wife or I call this office our questions or requests are handled quickly, whether it is just a question we need answered or making policy changes."
We responded:
"Scott, Thank You for the 5 Star Review! Congratulations on the new truck and I am glad Ean was able to get it processed for you. I hope you are both doing well and I really appreciate your business. Have a great weekend. "